Frequently Asked Questions

A virtual assistant is a remote professional who provides administrative, technical, or creative assistance to clients.

Our services include administrative support, customer service, digital marketing, and specialized virtual assistance tailored to your specific needs.

We carefully assess your business needs and match you with a virtual assistant who possesses the right skills and experience.

We strive to match you with a virtual assistant within 72 hours of receiving your request.

You can communicate with your virtual assistant through our secure platform, email, or other preferred methods.

We offer a satisfaction guarantee. If you're not satisfied, we'll work with you to find a better match.

Yes, you can request a change of virtual assistant at any time.

Our virtual assistants are available to support you during standard business hours and can accommodate specific requests for extended hours.

We prioritize data security and implement robust measures to protect your confidential information.

Pricing and Payments

Our pricing is based on a monthly subscription model with different packages to suit your needs.

There are no hidden fees. Our pricing is transparent and upfront.

We accept [list of accepted payment methods].

You can pay for the service through our online payment portal or by other agreed-upon methods.

Yes, you can cancel your subscription with a [number]-day notice.

Remote Support Services

Our virtual assistants can handle a wide range of tasks, including email management, scheduling, data entry, social media management, and more.

Yes, our virtual assistants are proficient in using various software applications and can adapt to new tools as needed.

Absolutely, you can specify the skills and experience you require for your virtual assistant.

The number of hours depends on the package you choose. We offer flexible options to suit your needs.

Yes, you can adjust the number of hours based on your changing requirements.

Legal and Contractual

The virtual assistant is an independent contractor employed by our company. You maintain an employer-client relationship with us.

Yes, we provide a service agreement outlining the terms and conditions of our partnership.

We will assign a new virtual assistant to you to ensure uninterrupted service.

Our service agreement outlines any potential early termination fees.

Technical Support

A reliable internet connection and a device capable of accessing email and other communication platforms are essential.

We offer comprehensive training and support to help you effectively utilize our platform.

Our dedicated support team is available to assist you with any technical problems you encounter.